Terms & Conditions

Generally

Igas.gr is an online store of the Greek company I GAS AND CO. EE. based in Heraklion, Crete (Tax Identification Number 801507855 - HERAKLION TAX - GEMI 158182427000) and through which the company exhibits and sells its products online. Before visiting our igas.gr online store, we invite you to consult our following terms and conditions before placing an order. Make sure that you agree with the following terms and conditions because your further use and browsing of the website www.igas.gr implies your explicit and unconditional consent and consent with them.

Information and Products Provided

Our online store reserves the right to freely modify or revise the terms, conditions of transactions, prices and products, whenever it deems necessary, without notice, through the pages of this online store.

Also, our online store, i.gas.gr is committed to the completeness and validity of the information listed on the website but is not bound by any technical or typographical errors that have escaped attention or have occurred unintentionally and guarantees the best possible presentation of our products, through photos and detailed descriptions, however informs you that in some products there may be a difference in the shade of the product.

Limitation of Liability

I GAS AND CO. EE does not guarantee the availability of the products mentioned on its website but is obliged to immediately inform the final consumers about their non-availability.

I GAS AND CO. EE is responsible only for deceit and gross negligence, in case of delay in the delivery of the ordered products and for information or services that it provides through its website.

I GAS AND CO. EE is not responsible for any technical problems that may occur to users, both during the visit and during the use of the website and which are related to the operation and compatibility of the user infrastructure.

I GAS AND CO. EE is not responsible for acts or omissions of third parties and especially for unauthorized interventions of third parties in the products, services and information available through its website.

I GAS AND CO. EE Recommends that the installation and connection of gas appliances be done exclusively by a qualified technician who will have a license for the execution, maintenance and repair of gas combustion installations. Specifically, LPG installations must comply with the legislation in accordance with JM31856/2003 (Technical Regulation of LPG installations in buildings, except industries and crafts), Government Gazette 1257/Β/03.09.2003. In addition, according to the Presidential Decree No.114 FEK 199/t.A'/17.10.2012, the certified staff, after the completion of the LPG installation, prepares a responsible statement which lists all the work performed as well as the specifications of the materials used. were used. If the installation, connection and maintenance of gas appliances are not done in accordance with the above provisions but are performed by a non-specialized technician then I GAS AND CO. EE. does not bear any responsibility in case of accident, as well as the guarantee of good operation of the products.

Personal data

The personal data of the customers are used, based on law 2472/97, exclusively for the execution and proof of their orders. This data is not transmitted to third parties. The igas.gr online store is committed to keeping your personal data safe.

Order cancellation

The website www.igas.gr has an order cancellation mechanism (in whole or in part), in case you wish and is valid for orders that have been registered and have not been sent. For any cancellation of an order (in whole or in part) you must send an e-mail to orders@igas.gr or to the phone 2813014649. The cancellation of the order must be done within 12 hours from its registration.

How and when to send an order

The delivery process of the products begins after the full payment of each order and the confirmation of the payment. Orders to be completed by 11:00 p.m. will be shipped the same day otherwise the next business day. Delivery time is 2-5 working days from confirmation of payment, except for products that are after delivery order.


Payment methods

Payment by deposit in a bank account

To discount your order you can use:

National Bank: 205/012585-76

IBAN: GR05 0110 2050 0000 2050 1258 576

Piraeus Bank: 6433154601339

IBAN: GR14 0171 4330 0064 3315 4601 339

Viva wallet: 0000700120651410

IBAN: GR7370100000000700120651410

Payment by Credit/Debit Card

The igas.gr online store accepts all debit and credit cards Visa, Mastercard, American Express, Maestro, Bancontact, JCB and Diners Club. You make your transactions in our online store through the secure payment system of VivaWallet and you do not reveal the details of each card in igas. If you choose to pay by credit card you must follow the instructions in our online store. Fill in the order form, the number and the expiration date of your credit card, as well as the 3-digit number (CVV) written on the back of your credit card.

In addition, if you choose to pay by credit card, for some of these cards you can repay the amount in installments. Delivery of orders where payment has been made by credit card, only to the credit card holder, with the presentation of the card and his police ID.

Orders where credit card payment has been made are not delivered to a third party. In case the customer is a company, the credit card must be corporate, ie it must have been issued in the details of the respective company and the authorized holder with his credit card and identity must be present at the delivery of the order.

If you choose to pay by credit card, for some of these cards you can repay the amount in installments (3, 4, 6, 8, 10, 12). 

Specifically:

For purchases up to 150€ possibility up to 3 installments

For purchases up to 299.99 possibility up to 4 installments

For purchases up to 599.99€ possibility up to 6 interest-free installments

For purchases up to 799.99 possibility up to 8 interest-free installments

For purchases up to 999.99€ possibility up to 10 interest-free installments

For purchases from 1000€ and above possibility up to 12 interest-free installments

Cash on delivery

If your order does not exceed 150 €, you have the opportunity to pay by cash on delivery to the employee of the Courier company the market value, upon delivery to your place. The amount you are charged is 2 € + VAT.

This method is valid for all of Greece and in case the package does not exceed 10kg.

Payment via PayPal

By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for online transactions. Transactions made through PayPal relate exclusively to delivery at the customer's site and are not combined with other payment methods. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service.

Use of gift voucher/coupon

To use a gift voucher / coupon that you have won from our physical or online store, as you complete your order, on the last page of your data entry you will see a field that says "Use voucher / Use Gift Voucher". In this field you fill in the code of the gift voucher and the corresponding amount is deducted from the cost of the products of your order. In order to be able to redeem the gift voucher, the cost of the products of your order (Excluding shipping and cash on delivery charges) must be equal to or greater than the value of the gift voucher.


Return Policy

Non-defective products

You can return the products of an order within fourteen (14) calendar days from the day of receipt of the order, accompanied by the receipt or the purchase invoice. Only those products that have not been used will be accepted and returned to our address in their original packaging, intact (to match the serial number of the package with that of the machine). In addition, the products to be purchased must be of equal or greater value.

In any case, the return is the responsibility of the customer and the customer is solely responsible for the shipping costs.

Defective products

The customer is entitled, within the legal timeframes and regardless of the right of unjustified withdrawal within fourteen (14) calendar days of the provisions of Law 2251/1994, to exercise his statutory rights due to product defects, by submitting a direct request to the our email address orders@igas.gr or phone at 2813014649.

The product can only be replaced if the packaging is presented (so that the product can be returned to the supplier and only if the defect does not result from misuse of the consumer or violation of the instructions for use of the product.

In any case you can contact our company and receive all the necessary and necessary help directions and information.

If a product is declared defective by the customer, I GAS AND CO. EE. is explicitly reserved for the immediate prompting to contact the competent technicians of each company in order to diagnose the product as defective.

The assignment or transfer of rights regarding the defectiveness of the products is excluded.

Order Delay

Any delay in your order may be due to one of the following reasons:

Courier delays: Due to the heavy workload of courier companies there may be delays in the delivery of your orders.

Bank Deposit: For the best service and the fastest delivery of your order, please indicate in the deposit the order code and the name given during its creation. In order to start the process of sending the products after deposit in a bank, the amount deposited must be displayed in the company's account and the details must be identified. This process requires the contribution of the respective bank and for this reason the process of sending the products may be delayed.

The supplier was late to send the product: in order to offer you variety and competitive prices we order our products from a large list of suppliers, Greek and foreign. However, it often happens that an order is delayed at the customs or in its transfer. In such cases we will contact you and ask you if you want us to deliver the order without the specific product or by replacing it with another one that we will suggest. We will send this item to you immediately upon receipt in our warehouses.

The product you have ordered has already been removed and is not available: in the products available through our online store there is often the phenomenon that a supplier announces unannounced that he removes some products, in this case a person from our company will contact you , as soon as possible, in order to give you alternatives.

Complaints policy

Our company deals with customer complaints with special attention and understanding and takes care to provide solutions as soon as possible.

After sales services

The installation of spare parts is the sole responsibility of the installer. I GAS AND CO. EE but having strict corporate responsibility is at your disposal for any additional information related to the product you purchased.